Shipping Policy - Free Insured Delivery

At Raj Legacy Jewels, we ensure your premium gold and silver jewellery reaches you safely and securely. Every order is shipped with full insurance and tracking across India.

Free Insured Shipping

We offer FREE shipping across India on all orders with:

✔ Full insurance coverage
✔ Real-time tracking
✔ Secure tamper-proof packaging
✔ Signature required on delivery

Processing Time

Ready-to-Ship Items:

Orders are processed within 1-2 business days
Quality checked and packaged securely
Tracking details sent via email and SMS

Made-to-Order Items:

Custom pieces take 7-10 business days to craft
Each piece is handcrafted with precision
You'll receive updates on your order status
Processing time is mentioned on product pages

Delivery Timeline

Once shipped, delivery typically takes:

Metro Cities: 2-4 business days
Tier 2 Cities: 3-5 business days
Remote Areas: 5-7 business days

Delivery times may vary during festivals, holidays, or due to unforeseen circumstances.

Shipping Partners

We partner with trusted courier services including:

Blue Dart
FedEx
Delhivery

All shipments are fully insured for the declared value of your jewellery.

Order Tracking

Once your order is shipped, you will receive:

Email confirmation with tracking number
SMS updates on delivery status
Real-time tracking link to monitor your shipment

You can also track your order from your account dashboard.

Secure Packaging

Every piece is packaged with care:

Premium branded packaging
Tamper-proof sealing
Protective cushioning for jewellery
BIS hallmark certificate and authenticity documents included
Discreet outer packaging for security

Delivery Requirements

For your security:

Signature is mandatory at the time of delivery
Valid ID proof may be required
Please inspect the package before accepting delivery
Report any damage or tampering immediately to our support team

Shipping Restrictions

Currently, we ship only within India. International shipping is not available at this time.

Failed Delivery Attempts

If delivery fails due to:

Incorrect address provided
Recipient unavailable
Refusal to accept delivery

The courier will make 2-3 delivery attempts. After that, the package will be returned to us. Return shipping charges may apply for re-delivery.

Address Changes

Please ensure your shipping address is correct before placing your order. Once an order is shipped, the address cannot be changed. Contact us immediately if you need to update your address before shipment.

Damaged or Lost Shipments

In the rare event of:

Damaged package: Do not accept delivery. Contact us immediately with photos.
Lost shipment: We will file an insurance claim and send a replacement or issue a full refund.

All shipments are fully insured, so you're protected.