At Raj Legacy Jewels, we are committed to your complete satisfaction. We understand that purchasing premium gold and silver jewellery is a significant investment, and we want you to feel confident in your purchase.

Return Eligibility

We accept returns within 7 days of delivery for the following conditions:

  • Item must be unworn and in original condition
  • All original packaging, tags, and certificates must be included
  • BIS hallmark certificate and authenticity documents must be returned
  • Item must not show any signs of wear, damage, or alteration

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalized jewellery
  • Made-to-order pieces (as specified in product description)
  • Items showing signs of wear or damage
  • Jewellery without original packaging or certificates

Exchange Policy

We offer exchanges for:

  • Different size (subject to availability)
  • Different design of equal or greater value
  • Manufacturing defects (verified by our quality team)

Exchange requests must be made within 7 days of delivery.

Refund Process

How to Initiate a Return:

  1. Contact our support team at rajlegacyjewels@gmail.com or WhatsApp within 7 days of delivery
  2. Provide your order number and reason for return
  3. Our team will provide return shipping instructions
  4. Pack the item securely with all original packaging and certificates
  5. Ship via insured courier (return shipping costs may apply)

Refund Timeline:

  • Once we receive and inspect the returned item (2-3 business days)
  • Refund will be processed to your original payment method
  • Refunds typically reflect in 5-7 business days depending on your bank
  • Making charges are non-refundable for custom orders

Quality Guarantee

All our jewellery is:

  • ✔ BIS Hallmarked for purity (22KT Gold / 925 Sterling Silver)
  • ✔ Certified for authenticity
  • ✔ Quality checked before dispatch

If you receive a defective or damaged item, please contact us immediately with photos. We will arrange for a replacement or full refund at no additional cost.

Contact Us

For any questions about returns or refunds:

📧 Email: rajlegacyjewels@gmail.com
📞 Phone: +91 8884440713
🕒 Hours: Mon–Sat | 10 AM – 7 PM IST

This policy is designed to protect both our customers and our commitment to quality craftsmanship. We reserve the right to refuse returns that do not meet our policy criteria.